One of our core values is customer obsession. Our r esolution-focused customer support staff understand your unique business milieu and are committed to delivering exceptional customer service. In addition to a thorough understanding of the supply chain industry, Exactus technical support consultants also have a broad understanding of various other industries and business environments, allowing them to discuss support issues in context straight away and resolve problems quickly and accurately.

Exactus support consultants will c ollaborate with your business and technical resources to understand your business and technology needs and develop the best support plan based on the assessment of your current environment. Telephone Support is available during local business hours to handle requests personally and work through resolutions with you. Online customer support services are available 24/7 for your convenience. Emergency Support service is also available for customers requiring emergency support at any hour of the day, with support contacts provided. Routine maintenance services and product updates are provided free of charge for our customers on annual maintenance support plans.