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Q&A 3PL WMS

General Company & Product

1. What is a 3PL WMS, and how is it different from a standard WMS?
👉 A 3PL WMS is designed for third-party logistics providers who manage inventory and fulfillment for multiple clients. Unlike a standard WMS, it supports multi-client operations, billing, and flexible integrations that 3PLs need.

2. What industries do you specialize in supporting with your WMS?
👉 Our WMS supports a wide range of industries, including retail, eCommerce, FMCG, pharmaceuticals, automotive, industrial goods etc. It’s built to adapt to clients’ unique needs.

3. Do you have experience working with small, mid-sized, and enterprise 3PL providers?
👉 Yes! Our system scales to fit startups with a single warehouse as well as large 3PLs with multiple sites and hundreds of clients.

4. Is your solution cloud-based, on-premise, or hybrid?
👉 We offer both cloud-based and on-premise and hybrid models. We tailor solutions depending on the operational requirement of our clients.

5. What makes your WMS different from competitors?
👉 We focus on ease of use, deep 3PL functionality, and seamless integrations. Plus, our support team truly partners with you to ensure smooth implementation and ongoing success.

Core Features

6. Does your WMS support multi-client management for 3PL operations?
👉 Yes. You can manage multiple clients in one system, with separate rules, billing, and reporting for each.

7. Can the system handle billing and invoicing for 3PL services?
👉 Absolutely. The system automates storage fees, handling charges, shipping, and value-added services, making client invoicing simple and accurate.

8. How does your WMS manage inventory tracking and real-time visibility?
👉 Every item is tracked in real time with barcode/RFID support, batch and lot control, and customizable reporting. Both you and your clients get full visibility at all times.

9. Does it support order fulfillment workflows like picking, packing, and shipping?
👉 Yes. Our WMS supports multiple picking methods (wave, batch, zone), guided packing, and integrated shipping.

10. Can it integrate with transportation and freight systems?
👉 Yes. It connects directly with TMS platforms, freight forwarders, and carrier systems for seamless order-to-delivery management.

Integration & Technology

11. Does your WMS integrate with eCommerce platforms (Shopify, Amazon, Magento, etc.)?
👉 Yes! We have interfaces with companies like BlueDart, India Post, Delhivery etc. We can pretty much integrate with any third party application.

12. Can it connect with ERP systems (SAP, Oracle, NetSuite, etc.)?
👉 Definitely. Our WMS integrates with leading ERPs like SAP, Oracle, MS Dynamics etc. to keep finance, operations, and logistics aligned.

13. How does your system integrate with carriers (FedEx, UPS, DHL, etc.)?
👉 We have interfaces with companies like BlueDart, India Post, Delhivery etc. We can pretty much integrate with any third party application.

14. Is there an API available for custom integrations?
👉 Yes, we do provide a robust API in many of the cases that allows custom integrations with any client system.

15. Does the system support EDI transactions for B2B customers?
👉 Yes. We support EDI workflows for order, shipment, and invoicing exchanges with trading partners.

Scalability & Customization

16. Can the WMS scale as my business grows (more warehouses, more clients)?
👉 Absolutely. You can easily add new clients, warehouses, and users without heavy IT investment.

17. Is the system configurable to meet unique client requirements?
👉 Absolutely. This is one of our core competency. Our WMS allows rules, workflows, and reports to be configured per client. We can also develop and implement specific functionalities that your operations may demand.

18. How flexible is the reporting and analytics functionality?
👉 Very flexible. We also have a BI (Business Intelligence) dashdoards and alerts to complement our WMS solution. We can create custom dashboards and KPIs for warehouse performance, billing, and client reporting.

Security & Compliance

19. How secure is the system? Do you offer role-based access controls?
👉 Security is a top priority. We provide role-based access, audit trails, and encrypted data to keep operations secure.

20. Does it support compliance with industry standards (FDA, customs, bonded warehouses, etc.)?
👉 Yes, our WMS supports compliance for regulated industries, customs processes, and bonded storage. Our system also supports various local tax regulations like VAT, GST etc.

21. How do you handle data backups and disaster recovery?
👉 Data is backed up automatically with disaster recovery and redundancy to keep your operations running.

Implementation & Support

22. How long does it take to implement your WMS?
👉 It depends on complexity and size of the operations. Having said that most implementations take a few weeks to a few months. We will be with there to guide and support you every step of the way.

23. Do you provide training for warehouse staff and administrators?
👉 Yes. We provide hands-on training, online resources, and ongoing support to ensure adoption. Training is also part of our implementation roadmap.

24. What kind of customer support do you offer (24/7, dedicated manager, etc.)?
👉 This will depend on the level of SLA arrangement with options for a dedicated account manager depending on your plan.

25. What is the pricing model (subscription, per user, per warehouse, transaction-based)?
👉 Our pricing is flexible. It can be based on number of users, transactions, or number of warehouses—so you only pay for what you need.

Operations & Features

1. Can your WMS handle returns (reverse logistics) for 3PL clients?
👉 Yes, it supports returns with workflows for inspection, restocking, repairs, or disposal based on client rules.

2. Does the system support value-added services like kitting, labeling, or repackaging?
👉 Absolutely. You can set up custom workflows for kitting, relabeling, and other client-specific services.

3. Can your WMS track lot, batch, and serial numbers for regulated industries?
👉 Yes, it has full traceability with lot, batch, and serial tracking for compliance and recalls.

4. Does it support cross-docking operations?
👉 Yes, cross-docking is built-in so inbound goods can be shipped out directly without storage.

5. How does the system handle cycle counting and stock audits?
👉 It supports scheduled and ad-hoc cycle counts with mobile scanning for accuracy and minimal disruption.

Client Communication & Visibility

6. Do clients get their own portal to track orders and inventory?
👉 Yes, clients have secure portals with real-time order and inventory visibility. We have a separate module called TPM (Trading Partner Module) which gives our clients full visibility of their orders and inventory

7. Can my clients run their own reports without contacting my team?
👉 Yes, self-service reporting is available so clients can generate reports anytime. We also have a BI (Business Intelligence) which provides management with business insights including KPIs etc.

8. Is it possible to customize what each client can see in their portal?
👉 Yes, access and visibility can be customized per client and also by users.

9. Can the system send automated email/SMS notifications to clients?
👉 Yes, it can send real-time shipment, order, and inventory alerts by email or SMS.

10. Do you offer white-labeling so we can brand the client portal with our logo?
👉 We don’t as a general policy, however this is something we can explore.

Integrations & Tech Stack

11. Does your WMS integrate with marketplaces like Amazon, Walmart, or eBay?
👉 Yes, we integrate with major marketplaces for seamless order sync and fulfillment.

12. Can it integrate with EDI providers for big-box retailers?
👉 Yes, EDI is fully supported for trading with retailers and distributors.

13. Is there support for warehouse automation hardware (conveyors, AS/RS, robotics)?
👉 Yes, we integrate with automation systems and robotics through APIs and middleware. (e.g.) We have done integration with pack to light etc.

14. Do you support integration with IoT devices like smart scales or sensors?
👉 Yes, IoT devices can be connected to enhance accuracy and real-time tracking.

15. Can the system integrate with customs/brokerage systems for international shipping?
👉 Yes, we support integration with customs clearance and brokerage systems. (e.g) we have integrations with e-mirsal, ICEGATE etc.

Performance & Efficiency

16. How does your WMS optimize warehouse space utilization?
👉 It uses smart put-away and slotting rules to maximize storage efficiency.

17. Does it support wave planning and labor management?
👉 Yes, it supports wave, batch, and zone picking with labor management tools.

19. How does it handle peak season order spikes?
👉 The system auto-scales and supports bulk processing to handle spikes smoothly.

20. Can I track KPIs like order accuracy, on-time shipments, and labor productivity?
👉 Yes, dashboards and reports provide real-time KPIs on key warehouse metrics. Yes all these insights are available in our BI (Business Intelligence).

Support, Security & Reliability

21. What SLAs (Service Level Agreements) do you provide for uptime and support?
👉 We have various levels of SLAs to choose from, each with varying levels of support.

22. How do you ensure data security for multiple clients hosted in the same system?
👉 We use strict data segregation, encryption, and role-based access for security.

23. Can we host data in specific regions (important for GDPR or data sovereignty)?
👉 Yes, data hosting can be region-specific to meet compliance needs.

24. What happens if there’s a system outage — do you have failover options?
👉 Yes, we have redundancy and disaster recovery to ensure business continuity.

25. How often do you release updates or new features, and how are they deployed?
👉 We release regular updates that are automatically deployed with minimal downtime. User will be informed upfront to ensure there is minimum to no disruption in day to day operations